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Webto return equipment to at&t, use one of the following methods: To start the process, contact us through online chat or 800. 331. 0500. For 15 days or more,. Webi need to return my equipment. If you change or disconnect services and have received a letter from us, head to the closest ups store. Be sure to bring your at&t equipment, 9. Your equipment needs to be returned to at&t, proceed to step 2. You own your equipment and it should not be returned. Weblearn how to send back a smartphone on next up or next up anytime after an early upgrade. Or, return a device on an installment plan that we’ve approved for return.